19.4: Change the PHP POS Payments Premium (coreCLEAR) returns

Effective immediately, all refunds must be linked to the original transaction. “Free-range” refunds (refunds not tied to an original sale) are no longer allowed.

There are 2 ways:

1st way:

Go to sales and click the green sales button and change the return
When it asks for a sale ID enter the original sale id
Process a return as usual

2nd way:

To process a refund, follow these steps:

Go to: Sales → “…” → View/Edit Credit Card Transactions
Find the original transaction you want to refund
Click “Return”
Select either a full or partial refund
Enter the refund amount (if selecting a partial refund)
Click “OK” (if selecting a partial refund)

This process will generate a refund receipt, return the money to the customer, and ensure the refund is properly linked to the original transaction.